Streamlined defect resolution workflows to address $30M+ in annual inefficiencies and cut unresolved defects by 50%

Added product images during a system migration to cut item identification time by 3 seconds and save $9M/yr

Led usability testing for a narrative tactics RPG's vertical slice, uncovering where players lost the thread of the Refusal mechanic

Tested a microphone-driven breath mechanic for a 3D adventure game about grief, surfacing where onboarding and feedback broke down

Shaping the player experience of a cozy underwater puzzle adventure about a burned-out artist, across UX design, usability, and game design